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Professional Resume

  • lori261
  • Mar 24, 2025
  • 3 min read

Updated: Oct 26, 2025

LORI SANTA MARIA

Queen Creek, AZ 85142 | 602.688.2237 |


PROFESSIONAL SUMMARY:

Compassionate Counselor in Training (CIT) well-versed in therapeutic techniques and client rapport-building. Known for effectively supporting individuals through emotional challenges and contributing to the collaborative team environment. Reliable and adaptable, with strong interpersonal and problem-solving skills valued in counseling roles.


EDUCATION:

MS, Clinical Mental Health Counseling Alpha Chi National College Honor Society GCU Grand Canyon University - Expected September 2025

BS, Business Marketing

Arizona State University December 2000


RELEVANT EXPERIENCE:

Pre-licensed Counselor/Intern 09/2025 to Current

Canfield Counseling, Mesa, AZ

  • Helping clients identify triggers, build coping skills, and find calm in daily life.

  • Supporting individuals in rediscovering motivation, meaning, and self-compassion through evidence-based approaches.

  • Providing a safe, understanding space to process loss and move toward healing at your own pace.

  • Guiding clients through transitions, identity shifts, and rediscovery during life’s changing seasons.

  • Utilizing structured, supportive strategies to manage intrusive thoughts and compulsive behaviors.

  • Working with athletes to enhance focus, confidence, and resilience both on and off the field.


Front Desk Manager and Intake Specialist 10/2023 to Current Arizona Restorative Psychiatry, Gilbert, AZ

  • Handled all inquiries from current and potential customers within the same workday

  • Assisted clients with complex situations by providing clear guidance on the intake process

    and available services, resulting in increased understanding and engagement and full

    schedules for the providers

  • Determined level of care or made referrals to suitable treatment centers

  • Bridged communication gaps between clients and providers, facilitating treatment

    coordination, prescription refills, and follow-up care to support continuity of treatment and

    patient well-being.

  • Provided crisis intervention and de-escalation support to clients experiencing high-stress

    moments, leveraging active listening and therapeutic techniques to foster a sense of safety

    and trust

  • Collected, verified, recorded, and processed client demographics, insurance payments, and

    referral information.


Service Associate 01/2023 to Current

Red Cross - Disaster Action Team, Gilbert, AZ

  • Provide critical first-response support as the initial Red Cross representative on-site, delivering immediate care, resources, and emotional support to individuals affected by disasters.

  • Conduct thorough damage assessments to evaluate property loss and client needs, ensuring timely and appropriate financial assistance and access to essential community resources.

  • Advocate for disaster survivors by facilitating referrals, coordinating financial aid through the RC Care case management system, and connecting clients to long-term recovery solutions.

  • Enhance disaster recovery outcomes by employing strategic case management, crisis intervention techniques, and compassionate support to empower individuals in rebuilding their lives.


ADDITIONAL EXPERIENCE:

Internet Marketing Consultant (Freelance) 01/2013 – 12/2024

LOSAMA LLC | Arizona

  • Develop and execute targeted digital marketing campaigns across various platforms to

Enhance brand visibility.

  • Implement strategies that drive customer engagement, brand loyalty, and revenue growth.

  • Analyze key performance indicators (KPIs) to generate detailed monthly reports and

optimize marketing initiatives


Marketing & Social Media Manager 10/2000 – 09/2012

KTVK 3TV | Phoenix, AZ

  • Led branding projects, integrating grassroots, digital, TV, print, and event marketing

components.

  • Created new business opportunities for the sales team, increasing revenue generation.

  • Managed multiple social media platforms, ensuring brand consistency and audience

engagement.

  • Monitored emerging trends and adapted innovative strategies to maintain a competitive

edge.


AFFILIATIONS:

  • American Counseling Association

  • Arizona Counseling Association

  • Arizona Trauma Association


REFERENCES:


Download a .pdf copy below



View Letters of Recommendations:

 
 
 

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